Help Center

All orders go through a processing and Handling period which includes order verification, tailoring, quality check and packaging, this usually takes between 2 – 3 business days.  Most orders leave the warehouse within 3-5 business days after receipt of payment.

Until your order has been processed and shipped you can cancel it. After it has been processed we cannot guarantee the cancellation of any order once the order has been placed.

To cancel or make changes to your order, contact customer support immediately after you have placed your order at support@gettingit4u.com. Orders cannot be cancelled once the order has been processed.

You can view the status of your order by clicking onto the link you’ll receive via email upon placing your order.  Or by logging into your account at Gettingit4u.com where you’ll be able to view all your order details.  

All orders will receive a tracking number via email once the order has been processed and shipped.

To track your order, we recommend using https://www.17track.net/en as it is the most reliable and up to date all-in-one package tracking website.

You can view the status of your order by clicking onto the link you’ll receive via email upon placing your order.  Or by logging into your account at Gettingit4u.com where you’ll be able to view all your order details.

Don’t worry, we have your backs covered, if you haven’t yet received your order, first view the status of your order by clicking onto the link you would have received via email upon placing your order.  Or by logging into your account at Gettingit4u.com where you’ll be able to view all your order details.

If you still have any concerns, please be in touch with us at support@gettingit4u and we will give it our full attention.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances and Gettingit4u.com will not be held responsible for these taxes. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Gettingit4u. If you refuse the order, you will not be refunded by Gettingit4u.

We ship to all states in the USA as well as internationally. However internationally shipping may take longer depending on which part of the world you are, therefore please allow between 14 - 45 days for delivery upon purchase. We do our best to source high-quality products from across the globe at the cheapest prices and because of that, shipping times are sometimes higher than usual but we make sure our products are always worth the wait :)

Currently, we offer free shipping to all orders shipped within the US. If orders need to be shipped outside of the US, we also offer free international shipping, however Gettingit4u reserve the right to charge shipping to any location, the cost of any shipping will be indicated on checkout.

Simply fill in the address of where you wish to send the order to at checkout.

Once your order has shipped an email will be sent to you including tracking information so that you can view the status of your order. You can also view the status of your order by clicking onto the link you’ll receive via email upon placing your order.  Or by logging into your account at Gettingit4u.com where you’ll be able to view all your order details.

In the unlikely event that the order is lost, gettingit4u will give you a full refund provided the correct shipping address was given by you at the time of placing the order.

If the order arrives at your country and...

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package.
• If the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up
• If you have not submitted the necessary requirements or notification to the courier

Then Gettingit4u.com reserves the right to abandon the package(s) and will not be responsible for any refund

In the event that the incorrect shipping address was given, then Gettingit4u.com cannot be held responsible for items shipped to incorrect addresses. Nor can Gettingit4u be held accountable for missing, incomplete, or incorrect destination information provided by the buyer rendering the package undeliverable. In such cases, the buyer will be responsible for any additional fees incurred to ship to the correct address. Therefore, when entering shipping information, customers are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it.

We ship our products worldwide from the US and our international warehouses to cater to the demands of our worldwide customers. If an item is out of stock in one warehouse, we might have to ship from our international warehouses.

All orders go through a processing and Handling period which includes order verification, tailoring, quality check and packaging, this usually takes between 2 – 3 business days.  Most orders leave the warehouse within 3-5 business days after receipt of payment.

Shipping time:  This refers to the time it takes for items to be shipped from our warehouse to the destination. 

US orders are usually shipped via ePacket, which is a US Postal Service. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

International delivery usually takes about 15–30 business days.

We ship our products worldwide from the US and our international warehouses to cater to the demands of our worldwide customers. If an item is out of stock in one warehouse, we might have to ship from our international warehouses.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. Therefore the following are only estimates –

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

In most cases, you will receive your item(s) earlier than expected. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at support@gettingit4u.com.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advice on how and where your delivery can be collected.

We currently accept PayPal, Visa, MasterCard, Discover, and American Express.

Within your shopping cart there is a promo code field. Enter the promo code there and the discount will be applied to the items in your cart.

You can also add the promo code during checkout.

Your payment method will be charged once your order has been shipped.

If your credit card or PayPal was declined you may not have enough funds in your account to meet our authorization standards. In order for the payment to be authorized and captured, your account must have double the funds available. This authorization will stay on your account for 3-5 business days then automatically fall off. International credit cards and Visa gift cards may have a longer authorization period.

You may have noticed a pending authorization post on your account. The pending authorization for the full amount of your order is a common bank practice to verify an account’s authenticity and to ensure it has sufficient funds. Depending on your banking institution, a pending authorization general take 3-5 business days to clear.

Your credit card will be charged the invoice total upon shipping.

Please only click the “Submit Order” button once to avoid multiple authorizations and charges.

Currently, we do not offer the option to include a gift receipt with your order. We will however offer this option in the future.

We do not offer price adjustments.

The protection of your information is a priority at GettingIt4u.

When entering personal information such as your credit card, name, and address, you will see an unbroken key or a closed lock, depending on your browser, near the web address bar meaning that the page and your information is secure.

We also use industry standard encryption technologies for the overall security of transferring and receiving data from our site.

We offer full refunds or exchanges if made within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items include Gift cards and Downloadable software products (if applicable).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Please do not send your purchase back to the manufacturer; send an email to support@gettingit4u.com and we will notify you of the address of the nearest collection point.

When returning an order, you must include the original invoice in the return package in order to properly receive a refund. Please make note of the Return Tracking Number in order to have proof of the return. We are not responsible for packages that are lost in transit on the way back to us.

If you completed your order as a guest, please contact Customer Service to start your return.

We do not offer exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. The exact time frame will depend on your bank and Credit Card Company.

If you have received damaged, defective or an incorrect item, contact support at support@gettingit4u and we will do our best to correct the issue.

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be cancelled.

You can create an account with Gettingit4u by clicking over the Contact us icon which is located at the top right hand corner next to the shopping cart and then clicking “Create Account.” There you will enter your email and a password.

Log in every time you shop in order to save items in your cart, and to more easily track your orders.

No, you do not need to create a new account. If you previously had an account with Gettingit4u, you will be able to log into your account using the same email and password.

We are not able to connect your Guest Checkout Order with your Gettingit4u account. Please be sure to enter your account emails address and password at checkout to take advantage of your account features.

We do not have any store locations at this time.

Currently, Gettingit4u does not sell gift cards. We will however be selling gift cards in the future.

We currently do not offer student discounts, although it’s something Gettingit4u will be looking into. Please stay tuned for more details.

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