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Help Center

Frequently Asked Questions

Orders

How long does it take to prepare my order?

Can I cancel or make changes to my order after it has been placed?

How can I view the status of my order?

Order Tracking

Where is my order?

I didn’t receive my order yet?

Taxes

Shipping

Where do you ship?

Do you offer free shipping?

How do I ship to an international address?

How can I track my order?

Undelivered Orders

Incorrect Shipping Address

Where are the products being sent form?

How long will it take for my order to arrive?

Delivery

Payments

What methods of payments do you accept?

How do I use a promo code?

When will I be charged for my order?

Why was my payment declined?

I think I’ve been charged twice?

Can I include a gift receipt with my order?

Do you offer price adjustments?

How do I know that my information is secure on this site?

Returns

What is your return policy?

How do I return an item?

How do I exchange an item?

When can I expect my refund?

What if my items are damaged, defective, or incorrect?

Cancellation/ Changes

My Account

How do I create an account?

Do I need to create a new account if I have an old one?

How can I connect my Guest Checkout Order to my account?

Other

Do you have any store locations?

Do you sell gift cards?

Do you offer student discount?

Cookies

What are Cookies anyway?